Counselling Program Update


Introducing the Counselling Program’s New Stepped Care Model

Starting Fall 2019, Cameray Child and Family Services began a process of exploring how the Counselling Program could incorporate a Stepped Care Model to best serve the population in Burnaby and New Westminster.  That process began with listening to the feedback of both past and present clients, researching the effectiveness of Stepped Care Models, and reaching out to other local agencies that were also making the transition to this model of care.  What became clear is that expanding our counselling services to incorporate group therapy as part of the Stepped Care Model would not only alleviate some of the issues our clients were facing such as long wait lists, but would also offer an incredibly effective therapy for certain presenting issues.

We began implementation of the new program model this summer. The experience of the clients as they are referred to and begin their services in Cameray’s Counselling Program will stay much the same.  The referrals are still open to the community to be submitted by telephone, email, or fax, and the client will be contacted for an intake session as soon as possible.  Our counsellors will then facilitate an intake session, which will the give them the information they need to make recommendations for the most therapeutically beneficial next steps for the client and their family.  Those next steps may include group, individual, and/or family therapy. Cameray will run the first series of groups starting in October 2020 (see attached list of groups for 2020-2021). All of these groups will be offered virtually, in order to maintain the safety of both clients and staff during the Covid-19 pandemic. We will continue to gather feedback, evaluate effectiveness, and monitor outcomes throughout this shift to a Stepped Care Model.

We appreciate your patience during this transition, and welcome any feedback you might have about our services. Should you have any further comments, concerns, or inquiries, please do not hesitate to contact us.

*NEW* COVID-19 Youth Support Program

Our new COVID-19 Youth Support Program provides free virtual counselling services for youth (up to the age of 21) experiencing anxiety, social isolation, stress, and sadness due to COVID-19.

If you would like more information or would like to register please contact us at 604-436-9449 or email

CLICK HERE for the referral form to this program

“Working with Transgender Children and Youth: Building Your Toolbox” Workshop – POSTPONED INDEFINITELY


Unfortunately, due to the COVID-19 pandemic and continued restrictions on large gatherings, we need to postpone our “Working with Transgender Children and Youth: Building Your Toolbox” workshop indefinitely. We do plan on offering the workshop at a later date when restrictions are lifted, hopefully some time in 2021. Click here for more information.

Parent Support Program June Online Group Calendar

Click here to view the Parent Support Program June Online Group Calendar

If you are interested in signing up for any of our groups please email us at

If there are any group topics that you are interested in but unable to attend please email us at and you can request a one on one session with one of our workers to go over the groups material.  Individual sessions can also be booked to discuss any other parenting topic you need support with.


Volunteer Opportunity: BOARD MEMBER

Board Member

Cameray Child and Family Services is currently seeking new Board members. The volunteer Board of Directors is responsible for managing the affairs of the Society under the provisions of the Constitution and By-laws. The Board is accountable for the Society’s governance, policy development, strategic planning, and financial management.

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COVID-19 Update To Services

Updated November 30, 2020

Due to the COVID-19 virus outbreak and in response to recommendations from the Provincial Health Office, all Cameray staff will be working predominantly from home until further notice. Cameray is currently opening our office to limited in-person services as of June 2020, however most client groups and sessions will continue to take place virtually.  Our agency continues to follow recommendations from our Provincial Health Office (PHO) and WorkSafe industry standards to guide our restart plan.  Our priority is to keep our families and staff safe.  Staff are checking emails and voicemails regularly, although it may take slightly longer than usual to get back to you. We are also accepting new referrals and are providing services via telephone, video, and online. Thank you for your patience and understanding during this challenging time.

Please note that, due to COVID restrictions, our office hours are limited and may change without notice when staff are ill.  If you are making an unscheduled visit to the office, we encourage you to call our admin desk at 604-436-9449 Ext 0 before heading over.

Please click on the following links for further information regarding in-person services:

Child and Family Counselling Program:

– Most counselling sessions will be via phone or video chat until further notice.  The counselling program is currently taking on new referrals, however, there is still a waitlist for service.  The counselling program will be offering limited in-person sessions for children and families as deemed necessary.

Parent Support Program:

– This program is for parents who are expecting or have at least one child under the age of 5.  The program is currently open to new referrals and has no waitlist.  Most individual support sessions will be held via phone or video chat until further notice.  There will be limited in-person sessions for Parent Support clients as deemed necessary.  All groups are running online via Zoom. Click here if you would like to see a calendar of groups being offered.

Child Victim Support Services:

– This program is for children who have been victimized or have witnessed a crime.  The program is currently taking on new referrals and meeting with clients via phone or video chat.  Limited in-person sessions may also be available as deemed necessary.


If you are interested in accessing any of our programming, or would like to make a referral, please email or call and leave a message at 604-436-9449.  Please visit our “Refer to Us” page to complete a referral form (families are allowed to refer themselves).

To sign up for groups please email

BACK BY POPULAR DEMAND! TRAINING OPPORTUNITY: Working With Transgender Children & Youth: Building Your Toolbox



This fast-paced one-day workshop features experts in the field of supporting transgender children and youth. It is appropriate for child and family therapists, psychologists, school counsellors, mental health clinicians, social workers, members of school-based teams, youth and family workers and community service providers. It is designed to provide specific tools to professionals who work with children and youth.


  • Working with Children and Youth with Gender Dysphoria
  • Gender Health Assessment Approaches and Authenticating Outcomes
  • Supporting and Caring for Trans, Gender-Exploring and Gender Dysphoric Youth                                                                        


Regular Rate: $185 p.p.

Student Rate $150 p.p. (10 seats available)